Terms & Conditions
correct as of 01/07/2017
By using our site you are acknowledging that you have read, understood and agree without any limitation and qualification, to be bound by our terms and conditions.
Terms & Conditions
of contract: GLE Blinds & Curtains
1.1 GLE Blinds reserves the
right to change the terms and conditions at any time and any such changes will
take affect when posted on the site www.gle-blinds.co.uk. It is your
responsibility to check the terms and conditions for any changes, by using our
website www.gle-blinds.co.uk you are accepting our terms and conditions.
2.1 GLE Blinds takes customers
privacy very seriously and never stores personal details anywhere other than on
customer order forms, your details are never shared with any third parties.
3.1 The price stated at the
time of the sale once agreed is none negotiable.
3.2 All orders require a
deposit unless we (GLE Blinds) agree to process the order without a deposit.
3.3 All prices are in pounds sterling.
3.4 If you wish to alter your
order between quote and manufacture the quote may vary depending on the changes
requested, in which case a new quote will be issued.
3.5 Once the order is
confirmed and the contract is signed the products selected cannot be changed or
altered in any way, nor can products be added too and no part of the order can
be cancelled without the agreement of senior management of GLE Blinds.
4.1 You cannot change or
cancel your order if the goods you have ordered are manufactured, measured or
custom-made to your requirements or specifications, as these goods will not be
re-saleable by us. We regret that once your order has been accepted by us in
relation to such goods and entered on our manufacturing process we are unable to
accept any changes to these goods or cancellation of your order. If prior to
delivery you do wish to change your order or cancel it after we have accepted
it, and it has not already been entered on our manufacturing system, please
contact us as soon as possible by e-mail or on our showroom telephone and we
will try to assist you. Our acceptance of cancellation of your order if it has
not already been put into production will be subject to retention by us of a
handling charge equal to 30% of the price paid for these custom-made goods. The
balance of the price paid will be reimbursed to you within 30 days of
notification of cancellation by issuing & posting out a cheque.
We reserve the right to cancel the contract or decline your order if:
We have insufficient stock of the fabric or product required to manufacture
and/or supply the Goods you have ordered; or
Any of the goods in your order was listed at an incorrect price due to a
typographical error or an error in the pricing information made by us and/or
received by us from our suppliers.
Before cancelling your order we will do our best to source and offer you
suitable alternative goods of a similar style and quality, but you are not
obliged to accept them.
If we do cancel your order we will notify you as soon as possible and will
credit to you any payment already made to us relating to your order - by
cheque. Although we appreciate that you may be disappointed in such
circumstances we will not be able to offer you any compensation for
disappointment you may suffer.
If the goods or the fabric you order are unavailable GLE Blinds will notify you
as soon as possible and suggest a suitable replacement.
5.1 All product delivery dates are estimated and not
guaranteed. Standard turnaround on made to measure products is 10-14 working
days. We always endeavour to advise customers of a realistic estimated delivery
date, which may be subject to change. Should the estimated delivery date change
GLE Blinds will always try to notify you.
5.2 All goods made by our suppliers/ manufacturers are
subject to delivery delays which are beyond the control of GLE Blinds. Such
delays are rare and should we be notified of such delays we will notify you as
soon as possible.
6.1 Installation dates are only provisional, and with
notification, may be changed at any time.
In order for GLE Blinds to install blinds and window coverings customers must
make space available for the fitter and remove any objects obstructing access
to the installation area. Failure to do so could result in installation delays
which may result in an additional fitting charge.
G LE Blinds are not responsible for any changes made to the installation area
after the final measurements before ordering are taken. All products are made
to measure to the nearest millimetre and any plastering, painting or other
changes that are made between ordering and installation are at your own risk.
6.4 GLE Blinds cannot be held responsible for any fixtures
to which blinds and window coverings are installed within, such as poor quality
wood, brick or plaster.
6.5 It is the responsibility of the customer, prior to our fitters arrival to ensure the installation area is clean and free of dirt's and dust. If the window area / areas are not clean of dust and dirts fabrics may be marked upon installation, in which instance GLE Blinds is not responsible.
7.1 All goods made by ourselves or by our suppliers/
manufacturers are subject to manufacturing delays, which are beyond the control
of GLE Blinds. Though such delays are rare, they are inevitable and GLE Blinds
will notify you as soon as possible of any such delays.
7.2 Delays are disappointing and we will do all we can
to minimise any delays, but in the rare occurrence of a delay no compensation
will be offered by GLE Blinds.
8: Specification of Goods
8.1 All sizes and measurements stated on documents in
relation to goods are for the use of GLE Blinds and are approximate only.
8.2 These sizes are not necessarily the final goods
9.1 All good remain to
property of GLE Blinds until paid for in full.
9.2 All prices stated are in
9.3 Payment can be made by the
following methods: cash, cheque, credit or debit cards, bacs and PayPal.
Additional terms for and conditions for payments made by PayPal can be found at
9.4 Any remaining balance must
be paid for at the time of installation and no customer shall be entitled by
any reason of any alleged minor defects to withhold any payment. Non payment on the day of installation will result in the removal of blinds.
10: Returns /
Cancellations after installation
10.1 Any damaged goods or
incorrect orders must be reported on the day of installation, after this time
we accept no responsibility.
10.2 Mechanical faults must be
brought to our attention as soon as you become aware of the fault, only faults
that develop within 12 months of installation are the responsibility of GLE
Blinds. We will endeavour to repair such faults at our earliest convenience,
however this may be as long as 30 days from notification of the fault.
10.3 All goods have a 12 month
warranty from date of manufacture, any mechanically faulted goods which are
beyond repair and under warranty will be replaced by GLE Blinds. In such
circumstances we cannot guarantee and exact product match as materials, fabrics
and components can vary within the 12 month warranty period and in very cases
may be discontinued.
10.4 We accept no
responsibility for damages caused by the customer, however GLE Blinds will try
to assist you to rectify any damages customers have caused. Should a customer make a fraudulent claim of
a manufacturing fault legal action may be taken.
10.5 Aesthetic flaws and
faults are not considered urgent when the product still functions. We will
inspect the goods accordingly.
COMPETITION TERMS & CONDITIONS
purchase is necessary.
competition is open to all residents in mainland UK over the age of
18, except employees of GLEBlinds,
their families, or anyone professionally connected with this
promotion, by entering the competition you agree you are above this
Highlands, Scottish & Channel Isles can apply and although we
will cover delivery costs unfortunately Measure & Fitting will
not be included as these locations are outside our coverage area).
entering this competition you agree to abide by these terms &
Blinds reserves the right, with or without cause, to exclude any
Participants in this Competition or withhold the Prizes where there
has been any violation of these terms and conditions. Defamorty ,
abusive or destructive posts will be removed.
Blinds does not accept responsibility for (1) lost, late or
undelivered entries or (2) any technical or access issues, failure,
malfunction or difficulty that might hinder entry to the
Competition, or (3) any event which may cause the Competition to be
disrupted or corrupted. The Promoter shall not be liable under or in
connection with these Terms and Conditions for any indirect,
special, or consequential cost, expenses, loss or damage, even if
such cost, expense, loss or damage was reasonably foreseeable or
might reasonably have been contemplated by the entrant and the
Promoter and whether arising from breach of contract, tort,
negligence, breach of statutory duty or otherwise.
Prize Winner agrees to allow GLEBlinds
to publicise their name on their Web/Social Media site.
prize Winner agrees to confirm their win through a Facebook comment.
a winner has been drawn they will be notified through Facebook
messaging/announcement or e-mail (depending on the security setting
of their Facebook account)
will take all reasonable steps to notify the winner, however, due to
some facebook security settings we might be unable to message the
winner, it is therefore your responsibility to check back to our
Face Book page to find out if you have won, GLEBlinds
accepts no responsibility for loss of prize in the event of a non
claim as a re-draw will take place after 7 days.
prize/voucher must be used within six(6)
months from the date of the voucher/prize draw.
prize voucher will be sent to the winner within 5 to 7working
prize cannot be used in conjunction with any other offer / special
offers / discounts (online or discretionary) on either our website,
in our showroomor
via home consultations. Any pre-discounted items such as clearance
stock are also omitted.
prize is transferable on notification of name & address however
no cash equivalent will be offered.
the Prize Winners location is outside GLEBlinds
coverage area then delivery will be arranged but measuring &
fitting will not be included.
Blinds reserve the right to withdraw or change the prize or offer at
any time without notice.
prize is A full House of Blinds = represents up to 7 Blinds (of Vertical
blinds only on a wand control headrail) in selected fabrics/colours not
exceeding 1800mm x 1800mm or
of your choice not exceeding £350.00 in total value. Roman,
Rollers, All Venetian style Blinds, Z-Lites/duo Roll, Shutters,
Canopies & Awnings are excluded from this offer.
GLE Blinds & Curtains
3 Monkseaton Metro Station
Newcastle Upon Tyne